Unfortunately live products like plants, garden beds and worm farms can't be delivered to Post Office Boxes. Large items (like garden furniture) are delivered to the nearest freight depot for customer pickup if outside of Auckland.- DUE TO LOW AVAILABILITY, THERE WILL BE NO REFUNDS OR EXCHANGES. Contact us to discuss options: you deliver to post office boxes? (Delivery can be expensive, and we want to ensure that our live plants arrive in good condition.) If items are small and non-perishable (such as seeds) delivery may be possible. We don’t generally ship to Waiheke, Great Barrier except by special arrangement. While we deliver to the South Island, we ask customers in these locations to email us for a quote: Shipping to the South Island can be expensive and is extremely variable by location - we like to avoid nasty shocks at checkout! We deliver to most locations in the North Island - you can order and make payment via our website, Facebook or Instagram stores. They are well supported with scrunched up paper to prevent movement during transit. Trees and bushes are securely wrapped in paper to reduce risk of soil escaping during transit. Plants are shipped in specially designed packaging, designed to reduce the risk of damage in transit. We take extra care to water plants well and drain them before sending. To reduce the risk of plants sitting in a courier depot over weekends, we usually ship orders on a Monday, Tuesday or Thursday (except public holidays). If you live in the South Island, Waiheke or Great Barrier Island, please contact us for a custom shipping quote: often do you dispatch? (These items are dispatched from separate locations.) If you order a worm farm or garden bed and plants in the same order, the postage for the worm farm will be added to the postage for the other items. Postage varies by region, and by parcel size/weight.Ĭustomers are asked to choose the correct postage option at checkout (urban or rural). If there is a problem please let us know as soon as you receive your package and we will work with you to resolve it. To give you peace of mind, we offer a replacement guarantee if your plants do not arrive in good condition.
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